"In any situation, we must always bring value to the conversation. It is easy to bring fear and uncertainty and doubt; it is hard to identify problems and facilitate options."

~SUSBS

Staying calm, maintaining eye contact and keeping your voice tone low and controlled. Resist the urge to either shout or mumble; steady and patient is the way. If you allow your emotions to interfere, you won’t be taken seriously; you just become noise. Breathe deeply, practice the conversation before you have it and remain determined that resolution is more important than venting or winning.